Last Updated: February 23, 2025

1. Introduction

At Aqua Shine Car Detailing, we are committed to delivering exceptional car detailing and ceramic coating services to our customers. We value your satisfaction and strive to ensure every service meets high-quality standards. However, we understand that issues may arise, and we have outlined a fair and transparent Refunds and Returns Policy to address concerns related to our services and any applicable products used during detailing.

This policy explains the process, conditions, and timeframes for requesting a refund or return. By using our services, you agree to the terms outlined below.

2. Refund Policy for Services

a) Satisfaction Guarantee & Service Review

• We stand behind the quality of our car detailing and ceramic coating services. If you are not satisfied with the service, you must notify us within 24 hours of the service completion.

• Our team will review the issue and may offer a complimentary rework of the service to correct any concerns.

b) Eligibility for a Refund

• Refunds are considered on a case-by-case basis and are issued at the discretion of Aqua Shine Car Detailing.

• Refunds may be granted if:

• There is clear evidence of poor service quality that cannot be corrected through a rework.

• The service provided does not match the package booked and paid for.

• There is an undue delay in service delivery due to issues on our end.

c) When Refunds Are Not Granted

• Refunds will not be issued if:

• The customer fails to report dissatisfaction within 24 hours of service completion.

• The issue results from pre-existing vehicle conditions, poor maintenance, or unrealistic expectations.

• The customer cancels a service within less than 24 hours of the appointment (see cancellation policy below).

• The customer fails to follow ceramic coating aftercare instructions, leading to suboptimal results.

d) Refund Processing Time

• If a refund is approved, it will be processed within 7–10 business days using the original payment method.

3. Cancellation & Rescheduling Policy

• Cancellations made at least 24 hours before the scheduled service: Eligible for a full refund or rescheduling without penalty.

• Cancellations made within less than 24 hours: Subject to a cancellation fee of up to 50% of the service cost.

• No-show appointments: Non-refundable and will be charged the full service fee.

If you need to reschedule, please contact us at least 24 hours in advance, and we will accommodate your request based on availability.

4. Returns & Refunds for Products

a) Return Eligibility

• If you purchase any car care products (e.g., ceramic coatings, detailing kits, waxes) from Aqua Shine Car Detailing, you may return them within 14 days of purchase.

• The product must be unused, unopened, and in its original packaging to be eligible for a return.

• Proof of purchase (receipt or order confirmation) is required.

b) Non-Returnable Products

• Used, opened, or damaged products are not eligible for return.

• Custom or special-order products are non-refundable unless defective.

c) Return Process

1. Contact Us: Email [email protected] with your order details and reason for return.

2. Return Approval: If your return is approved, we will provide you with a return shipping address.

3. Shipping Costs: Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part.

4. Inspection & Refund: Once we receive the product, we will inspect it. Approved refunds will be processed within 7-10 business days.

5. Warranty on Ceramic Coating Services

• Our ceramic coating services come with a limited warranty based on the product applied. Specific details will be provided at the time of service.

• The warranty is voided if the customer fails to follow recommended maintenance and aftercare guidelines.

6. How to Initiate a Refund or Return

If you need to request a refund, return a product, or reschedule a service, follow these steps:

1. Contact Us: Email us at [email protected] or call our customer service team.

2. Provide Details: Include your name, contact information, service date (if applicable), receipt or order number, and the reason for the refund or return.

3. Wait for Response: Our team will review your request and respond within 2-3 business days with further instructions.

7. Contact Information

For any questions or concerns about our Refunds and Returns Policy, you can contact us:

📍 Business Address: Columbus, Ohio

📧 Email: [email protected]

🌐 Website: aquashinecardetailing.com

By using our services or purchasing our products, you acknowledge that you have read and agree to this Refunds and Returns Policy.